Dealing With Difficult Customers
Customer and Client satisfaction are the top priority for any great administrator. However, not all individuals are easy to work with. The nimble director / leader is always balancing being forced to compromise good business practices with keeping customers and client’s satisfied. Common misconceptions discussed will include: “The customer is always right”; “We have to think out of the box”; “We would never do that”; We Can’t afford to let any customer walk away”; “Customers are hard to figure out”; and “Customers #1 concern is always PRICE.”
Running Time: 45 min
Contact Hours: 1.25 Hours
A much sought after trainer and motivational speaker in early education, business and leadership events nationwide. His knowledge and expertise are unsurpassed in the early educational field. Bradley’s teaching style is highly entertaining and interactive.
Upon completion of this course you will receive a certificate by email at which time you will also be unenrolled from the course. You will not be able to access the course again without payment unless other arrangements are made with us. Please contact us with any questions and thank you for considering our school to further your education.